1.0 Our core values regarding user privacy and data protection;

User privacy and data protection are human rights

We have a duty of care to the people within our data

We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation

Along with our business internal and online computer systems, this website / system is designed to comply with the following national and international legislation with regards to data protection and user privacy:

Irish Data Protection Act 2018 (DPA)
EU General Data Protection Regulation 2018 (GDPR)

This systems compliance with the above legislation, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 Personal information that this system stores and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Accessing the System

When logging into the system some information will be stored in the systems database. Each login will store your User ID, your computer’s IP address and the date and time you accessed the system. This information is only used to identify your access if required and is not passed to any third party data processors.

3.2 System Use

For all clients of Provend whose details are stored within the online system following personal identifiable information may be stored.

1. - Name
2. - Email Address
3. - Mobile Phone Number & Phone Number
4. - Current IP Address of your computer / mobile device

This data may also be accessed by our third party data processors as detailed in Section 5.0 below.

We will use your information for the purposes of day to day business with yourselves enabling us to offer our leading customer service. This includes processing your orders for our products and notifying of their despatch to you, new products, service schedules and any information regarding your account / products purchased from us.

All sales and marketing communications with yourselves are optional and can be opted into or out of at anytime, either by selecting "opt out" or by contacting our Data Protection Officer (section 9.0)

4.0 How we store your personal information

As detailed in sections 3.1 and 3.2 above, when accessing the Provend system, some personal information will be stored within the system’s database. This data is currently stored in a non-identifiable fashion, other than the single table used to store this data.

In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web applications are currently working to fully implement. We are committed to implementing it on this system as soon as we are able to.

5.0 Our third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.

6.0 Data Breaches

We will report any unlawful data breach of this system’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

7.0 Data Controller

The data controller of this system is;
Provend
With company number: 441490

8.0 Data Protection Officer

Stephen Thornton T/A Provend

Telephone: 00353877840908

Email: stephen@provend.ie

9.0 Changes to our privacy policy

This privacy policy may change in line with legislation or industry developments. We will not explicitly inform our clients or system users of these changes. Instead, we recommend that you check this page occasionally for any changes. Specific changes and updates are mentioned in the change log below.

9.1 Change log

15/04/2018
Privacy policy instigated